Refund Policy

This policy applies to subscription fees, paid plan renewals, paid add-ons, usage-based charges, overage charges, and other amounts paid for access to Nitoriq.

This policy should be read together with our Terms of Service and Privacy Policy. If a separate written agreement between you and Nitoriq expressly says something different about refunds, that written agreement controls for the affected purchase.

Where Nitoriq offers a free trial, trial account, sandbox, demo, or similar evaluation period, you should use that period to confirm that the service fits your needs before starting a paid subscription.

If your trial requires a payment method, your subscription may begin automatically when the trial ends unless you cancel before the trial expiry date. Trial availability, duration, feature access, and conversion rules may vary by plan, account, region, or promotion.

Nitoriq subscriptions are generally billed in advance on a monthly or annual basis. Unless canceled before the renewal date, subscriptions may renew automatically for the next billing period.

You are responsible for reviewing your selected plan, billing interval, renewal date, account limits, add-ons, taxes, and checkout details before confirming a purchase or allowing a subscription to renew.

Canceling a subscription stops future renewals. Cancellation does not automatically refund fees already paid for the current billing period unless required by law or expressly approved by Nitoriq.

Fees for Nitoriq subscriptions and paid features are generally non-refundable once a billing period begins, except where required by applicable law or where Nitoriq expressly agrees to a refund in writing.

Because Nitoriq is a hosted SaaS product, paid access may begin immediately after purchase. This includes access to workspaces, reports, integrations, tracking tools, usage entitlements, support, and other plan features.

We review refund requests fairly and may make exceptions where there has been a duplicate charge, obvious billing error, mistaken renewal reported promptly, service access problem we could not reasonably resolve, or another circumstance where a refund is appropriate.

Monthly subscription fees are generally non-refundable after the monthly billing period starts. If you cancel a monthly plan, you usually retain access through the end of the paid billing period, subject to the Terms of Service and any account restrictions.

If you believe a monthly renewal was charged in error, contact us as soon as possible and include the billing email address, workspace name, charge date, amount, and a short explanation of the issue.

Annual subscriptions may include discounted pricing compared with monthly billing. Annual fees are generally non-refundable after purchase or renewal unless required by law or expressly approved by Nitoriq.

If an annual subscription renews unintentionally, contact us promptly. We may consider the timing of your request, account usage after renewal, whether the renewal notice or checkout was clear, and whether a refund, credit, downgrade, or other resolution is appropriate.

Some Nitoriq features may be billed as add-ons, usage-based charges, event overages, additional refresh intervals, additional workspace capacity, or other paid entitlements.

Usage-based charges and overage charges are generally non-refundable once incurred because they reflect usage, processing, infrastructure, storage, import activity, or feature access already provided during the billing period.

If a usage-based charge appears incorrect, contact us with the relevant dates, workspace, plan, charge, and usage details. If we confirm a metering or billing error, we may issue a refund, credit, correction, or other appropriate adjustment.

If you upgrade, downgrade, add features, remove add-ons, or change billing intervals, your payment provider may calculate prorations, credits, immediate charges, delayed charges, or renewal adjustments depending on the change.

Plan changes do not automatically create a cash refund. Credits or prorations may be applied to your account or future invoices where supported by our billing configuration and payment provider.

Downgrading may reduce limits, disable features, change retention periods, or restrict access to data, integrations, reports, support options, or automation capabilities tied to the previous plan.

Taxes, VAT, GST, sales tax, payment processing rules, exchange rates, and local checkout requirements may be handled by our merchant of record or payment provider.

If a refund is approved, the refunded amount may be affected by applicable law, payment provider rules, tax handling, currency conversion, bank processing, or card network requirements.

We cannot guarantee that banks, card issuers, payment providers, or currency conversion services will return foreign exchange differences, bank fees, card fees, or other third-party charges.

We may refuse a refund, suspend access, terminate an account, or preserve evidence where we reasonably believe there has been fraud, abuse, unauthorized use, chargeback abuse, violation of the Terms of Service, illegal activity, platform-policy abuse, security misuse, or attempts to bypass service limits.

Refunds are not available for accounts terminated or restricted because of serious violations, except where required by law.

We work to keep Nitoriq reliable, but no hosted service can guarantee uninterrupted availability. Temporary maintenance, partial outages, third-party API issues, provider rate limits, ad platform changes, data delays, or force majeure events do not automatically entitle you to a refund.

If a material service issue caused by Nitoriq prevents you from using core paid functionality and we cannot reasonably resolve the issue, we may consider an account credit, extension, refund, or other appropriate remedy at our discretion, unless a different remedy is required by law or written agreement.

To request a refund or billing correction, contact [email protected]. Please include enough information for us to locate and review the charge.

• The billing email address used for the purchase.
• Your workspace or account name, if available.
• The charge date, amount, currency, and invoice reference.
• The subscription, plan, add-on, or usage charge involved.
• A short explanation of why you are requesting a refund.

We may ask for additional information before making a decision. Sending a complete request helps us review it faster.

We aim to review refund requests promptly, but review time may vary depending on payment provider data, account usage, billing records, security checks, tax handling, or whether additional information is needed.

If a refund is approved, it will generally be issued to the original payment method through the payment provider that processed the transaction. Your bank, card issuer, or payment provider may take additional time to make the funds available.

If you have a billing concern, please contact us before opening a chargeback or payment dispute. We can often investigate and resolve billing questions faster through our support process.

Opening a chargeback or payment dispute may limit our ability to issue a direct refund and may result in account restrictions while the dispute is being reviewed by the payment provider, card network, or bank.

Nothing in this Refund Policy limits any non-waivable refund, cancellation, cooling-off, consumer protection, chargeback, or statutory rights that apply under the laws of your jurisdiction.

If applicable law requires a refund, cancellation right, tax correction, invoice correction, or other remedy, we will honor that requirement.

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised last updated date.

Questions about refunds or billing can be sent to [email protected].